What happens if my verification fails?

You can retry immediately. There are no attempt limits.

If verification fails:

• Check the error message for specific guidance

• Try troubleshooting steps

• Retry right away

No limits - You can attempt verification as many times as needed

Automatic support - After several failed attempts, our support team is automatically notified and will reach out to help

Common fixes:

• Improve lighting

• Remove obstructions (hats, sunglasses)

• Use a different mobile device

• Check your internet connection

Most verification issues are resolved by improving lighting or camera positioning.