Frequently asked questions
What is VerifyYou?
VerifyYou confirms you're a unique human using your phone number and a quick camera check on your mobile device. Each person can create one account.
When you verify, we check that your phone number is valid and that you haven't created an account before. You have complete control and visibility over what's shared with the platforms and communities you verify with, and you can revoke access at any time from the VerifyYou app.
Didn't receive your SMS code?
Your code should arrive within 30-60 seconds. Check your Messages app, wait 60 seconds, and verify your number is correct...
Troubleshooting verification
Most verification issues are caused by lighting or camera positioning. Verification must be…
International SMS issues
International SMS can take 30-90 seconds. Wait at least 2 minutes before requesting a new code...
How do I create a VerifyYou account?
You create an account automatically during your first verification with a mobile device...
Why is my verification in review?
Manual review happens when automated checks need human confirmation. Common reasons include image quality or lighting issues...
How does VerifyYou keep my data safe?
We encrypt your data, don't share your personal information with businesses, and text you a code on new devices...
Carrier blocking SMS codes
Some carriers block automated messages. Contact your carrier to enable short code messages...
Why do businesses use VerifyYou?
Businesses use VerifyYou to prevent bots and multi-account abuse. Common uses include student discounts, ticketing, and market research...